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So you want to return your pet door? No Dramas.

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OK, A few notes just so we're on the same page.


1. Let us know via phone or email that you wish to return your product within 7 days of receiving it.

2. Fill out the returns request form that we email to you and send it back within 48 hours

3. Package the parcel exactly as you received it. Remember to use all the protective packaging and to secure all loose objects within the package, to avoid damage to the product on its return trip.

nb. You are liable for the returned product so package it well to ensure you get your refund.

4. Send the package back to us and remember to ensure the freight just in case it gets damaged by your courier. (Original and return postage is not refunded). The tracking number must be provided within 5 days.

Important: Attach the RMA number to the outside of the packaging so we can match the parcel to your order.


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